Terms and Conditions

Italian Properties

Booking procedure: To book the apartment is required an account payment of 20% of the total amount. Payments can be made by Credit Card (through the assistance of an operator), by PayPal or by Bank Transfer. The balance has to be paid once month before your arrival in the accommodation.

 

Cancellation Policy:

• Cancellation prior 60 days to the arrival, refund of 100/100 of the account

• Cancellation prior 30 days to the arrival, refund of 50% of the account

• Cancellation within 30 days of your arrival, no refund of the account

In case the guest has to reduce the number of the days of the rental period, the cancellation policy will not be applied.

 

Cleaning fee, Linen and Towels : The cost of the linen, towels and final cleaning is included in the price of the apartment. At your arrival you will find the apartment cleaned and equipped with bed linen and towels.

 

Safety deposit required: A safety deposit will be required and has to be paid cash upon the arrival. This deposit will be given back at the departure after an inspection to the accommodation.

 

Check-in procedure: Check-in is between 14:00 and 18:00. In case of late check in, Sunday or Public Holiday arrival, the charges will be:

• – € 20 between 18:00 and 20:00

• – € 35 after 20:00, on Sundays and on Public Holidays

The owner or someone in charge will wait for you at the apartment to give you the keys. For any occurrences you can always contact us at the numbers given during the booking procedure.

VERY IMPORTANT: We need the copies of the passports for each member of your group; they must be delivered to the person in charge who will meet you at the check-in. These copies are in compliance with the law. Please bring with you copies of your passports already made in advance as there are no copy machines in the apartments. In this way we will avoid loss of time and inconveniences.

 

Check-out: All the apartments must be cleared by 11am the day of your departure. The key must be delivered to the person in charge who will inspect the apartment and checking any damages occurred.

 

Requirements for the departure or for the arrival: In case of specific requirements for the departure or for the arrival, you are kindly requested to contact one of our operators who will be pleased to help you. We are very flexible and available to assist all our guests and make their stays more than pleasant.

If there are availabilities on the same apartment, the stay can be extended for the period of the booking. On the contrary, they alternatives of the same level will be proposed.

 

City tax: Please note that starting from September 1st 2014 a new tax, called “city tax” was introduced in Rome. Therefore you will be charged 3,50 euro per person per night. The tax shall be applied only in the first 10 days of the stay and children under 10 years old are exempt.